Frequently Asked Questions
Everything you need to know about your vinyl collection and orders.
How do you ensure vinyl records aren't damaged during shipping?
We use specialized, heavy-duty corrugated cardboard mailers designed specifically for vinyl. Each record is reinforced with stiffener pads and bubble wrap to prevent corner dings and seam splits during transit.
Are all the vinyl records on your site brand new?
Yes, we specialize in new, limited edition pressings. Each record is factory-sealed unless specified as a 'shop copy' or 'autographed edition' in the product description.
What is your return policy for warped or defective records?
We offer a 30-day return policy for any manufacturing defects. If your record arrives warped or has significant surface noise, please contact us with a photo or video, and we will provide a replacement or full refund.
Do you ship internationally?
Absolutely. We ship our limited edition releases worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
Can I cancel a pre-order?
Pre-orders can be cancelled for a full refund anytime before the official release date. Once the item has entered the shipping process, our standard return policy applies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.